Email Support: info@alsons.com

Telephone Support: 1(800)421-0001 (M-F 8am-6pm EST)

Frequently Asked Questions:

1. Is there a flow restrictor in the shower, and how can I remove it?
The flow restrictor is required by federal code to limit the flow to 2.5 gallons per minute. The flow restrictor is located in the hose connection at the end of the handle. On shower heads it is located inside the shower arm connection.

2. What material is the shower made of—is it metal or plastic?
Some of our shower heads are made of brass and some are plated plastic depending on model.

3.What are the flow rates of the shower heads?
2.5 gallons per minute for standard hand showers and shower heads and 1.75 - 2.5 gallons per minute (depending on model) for showers with Fluidics Spray Technology (Green Design).

4. Water is not coming out of the hand shower, it is spraying back from where the hose connects to the hand shower—why?
The hose is on backward. Disconnect the hose and turn it around and reconnect.

5. How does the lifetime warranty work? Keep your receipt and the model number.
If you have a problem with the product call us for a replacement and in some instances we may ask for it to be returned to be inspected.

6. There were two washers in the package—where do these go?
One washer goes into each connection of the hose.

7. Can I order directly from Alsons?
Alsons Corporation is a manufacturer and cannot sell directly to consumers. Dealers in your area would be able to help. E-mail info@alsons.com or call 800-421-0001 for location of your nearest dealers.

8. What other companies do your finishes match?
Our finishes match Delta Faucet.

9.Can a transfer valve be used in the wall?
It can be used in the wall if the wall is at least 6 inches deep.

10. I have a dual shower arm diverter and when I push the button to stop the water, it does not shut off all the way.
Federal code does not allow complete shut-off. Consequently, it is not made to shut the water off, only slow it to a trickle. 

11. On my Universal Tub Spout water is coming out of the hole that is on the bottom of the spout—why?
There is not a good connection inside the spout. Take apart and add more Teflon tape.

12. On my Universal Tub Spout water is coming out of the gray threaded connection on the bottom—why?
The o-ring may be out of place that makes the seal. Return it for an exchange.

13. What is Teflon tape, and do I need it, and where does it go?
Teflon tape is a sealing utility. It can be found in hardware stores and is in the plumbing dept. It should go right over top of the threads on the shower arm.

14. Do the shower heads/hand showers come apart so I can clean it?
They do not come apart. To clean the insides, soak the entire shower head in equal parts of white vinegar and water for at least 15 minutes.

15. It shows I have a pause feature on my shower head, but it isn’t shutting the water off—why?
Federal code does not allow complete shut-off. Consequently, it is not made to shut the water off, only slow it to a trickle to help with shampoo/soap-up and conserve water.

16. Do you make any shower heads that shut off completely?
No, we are not allowed to do that.

17. How do I open the package—why do you have to make it so hard to open?
Use scissors to cut down the side of the package. The package is designed to keep all the shower parts inside the package and protect the products.

18. How do I get the water to go over to the hand shower head from the regular shower head?
I twisted the knob (on the diverter-4923PK) and nothing happened.
To use BOTH the hand shower and the shower head at the same time - start at the lowest position. Turn the knob 1/4 turn counter-clock-wise, then pull up and lock into middle position.

19. I have a thermostatic valve, and it is not shutting the water off—why?
A thermostatic valve only controls the temperature. To turn the water on and off a volume control valve is needed.

20. I stuck my wall mount to the wall, and after a short time it fell off the wall. Why?
The wall must be prepared properly for the wall mount to stay on the wall. Clean the area well with alcohol or nail polish remover. Roughen the surface with steel wool, and stick to the wall. Do not put the hand shower in the holder for 24 hours.

21. On my hose the water is leaking from where the hose connects to the water supply when I shut the water off. The water is running down the hose—why?
There is a vacuum breaker in that end of the hose. It is draining the water from the hose rather than letting it go back down into your water supply.

22. I have an adjustable shower arm and it is leaking at the joints. I have looked for replacement washers, and am not able to find them. Can I get them from you?
We offer replacement washers and will mail them out to you at no charge. E-mail us at info@alsons.com or call 800-421-0001 for assistance.

23. Does the push button shut the water off on the 462PBPK?
The push button does not shut the water off completely. It will slow it down to a trickle (see question 15).

24. I have an incredible head, and when I push the button to shut the water off, it does not shut off—why?
This is not a positive shut off. It is going to reduce the flow to a trickle (see question 15).

25. I have a Pooh shower and the suction cup on the back of Pooh will not stick to the wall—can I fix that, or can you send me one?
We recommend that you hold the suction cup under very warm water and then reshape the suction cup and it should then stick to the wall.

26. Where in my area can I buy your products?
E-mail customer service at info@alsons.com or call 800-421-0001 and we can give you information about our dealers in your area.

27. I have an In2ition shower and want to know if it comes in other colors?
See our product catalog on this website for more models and options.

28. On the In2ition will the water come out of just the hand shower, or the shower head?
The water will come out of both. The In2ition includes a three-way diverter that allows you to choose between Hand Shower spray, Shower Head spray or BOTH at the same time.

29. Can you send me a catalog of your products?
Yes, Please provide your name and address. E-mail us at info@alsons.com or call 800-421-0001 for assistance. 

30. Is this made in the USA?
Some of our products are made in the USA and some are made overseas following our designs and strict quality control.